Shipping & Returns

Delivery Information

Standard UK Delivery:
FREE delivery on orders over £40*    (UK Mainland)

                            & over £60 (Northern Ireland)

3-5 Working Days (Monday to Friday)

Zeeshop strives to provide our customer with the best shopping experience. We always try our best to offer every customer with an efficient and quick delivery service. Over the last few years we have evolved our courier integrations inline with the company's growth and industry trends.

We mainly use Royal Mail and ParcelForce courier service for delivery within UK. Also, we offer FREE DELIVERY ON ALL ORDERS to UK Mainland over £30*. Depending on the Weight and Total Order Price a suitable delivery service is used to make sure customers are getting the best possible service and VALUE FOR MONEY.

Once the order has been dispatched it can take 1-3 working days for delivery. However, delivery can take sometimes longer due to unforeseen circumstances. As much as we hate it, these cases are outside our control so please this in mind when making online purchase. We will do all we can to provide support should this be the case. Here's just a few examples that can cause a delay in delivery:

• Road Closures
• Traffic Accidents
• Bad Weather
• Miss Routing
• Item Damaged/Lost

Royal Mail standard doesn't have a tracking number by default and we will not consider a parcel lost until 15 working days according to Royal Mail guidelines as the vast majority of parcels will be delivered or returned to us as "undeliverable" within this time.

Refund Policy:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Submit a return request

Click the profile icon in the store's navigation or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.

You can always contact us for any return queries at support@zeeshop.co.uk,

Several types of goods are exempt from being returned. Perishable goods such as Frozen or Chilled food, Vegetables, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods. 

Additional non-returnable items:
- Gift cards
- Perfumes health and personal Hygiene care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@zeeshop.co.uk,.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@zeeshop.co.uk, once your request is accepted, we'll send a shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return/ exchange will not be accepted.

Please note that we do not accept change of mind returns. Please consider everything carefully before making any purchase.

You can always contact us for any return question at support@zeeshop.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.